FQA

Frequently Asked Questions (FAQ)

Welcome to the [Sellowo] FAQ page! We have compiled answers to some common questions to help you better understand our products and services. If you have any other questions, please feel free to contact us.

 

1. How do I place an order?

• Answer: To place an order, select the items you like from our online store, choose the specifications and quantity, and click the “Add to Cart” button. Once you’ve selected all your items, click the shopping cart icon in the upper right corner, then choose “Checkout” to proceed with payment. Follow the prompts to enter your shipping and payment information to complete your order.

2. Can I modify or cancel my order?

• Answer: Once an order is submitted and payment is processed, we will begin processing it as soon as possible. If you need to modify or cancel your order, please contact us at [info@sellowo.com] as soon as possible. We will do our best to accommodate your request, but changes or cancellations may not be possible once the order is in processing.

3. How can I track my order?

• Answer: After your order is shipped, you will receive a confirmation email with tracking information. You can use the link in the email to visit the carrier's website and enter the tracking number to view the status of your order.

4. What shipping methods do you offer?

• Answer: We offer standard shipping and expedited shipping options. Standard shipping is expected to deliver within [7-10] business days, while expedited shipping is expected to deliver within [3-5] business days. Shipping costs will be calculated at checkout based on your order and destination.

5. How do I return or exchange an item?

• Answer: If you need to return or exchange an item, please refer to our [Return and Exchange Policy] page. Ensure that the item is unused, undamaged, and in its original packaging. You can contact us at [info@sellowo.com] to get the return address and detailed instructions.

6. When will my order be shipped?

• Answer: Orders are typically processed and shipped within [1-3] business days after payment is received. You will receive a confirmation email with tracking information once your order is shipped.

7. Do you offer international shipping?

• Answer: Yes, we offer international shipping. Please note that international orders may incur additional customs duties and import taxes, which are the responsibility of the customer. Shipping times and costs will vary based on the destination.

8. Can I purchase custom items from your store?

• Answer: We offer custom services and can create personalized artisanal pieces based on your needs. Please contact us at [info@sellowo.com] to discuss your custom requirements and details.

9. How can I contact your customer service team?

• Answer: You can contact the [Sellowo] customer service team via:
  • Email: [info@sellowo.com]
  • Phone: [+86 138 2841 7277]
  • Business Hours: Monday to Friday, [9:00 AM] to [6:00 PM] (Beijing Time)

10. How should I care for my handcrafted pearl jewelry?

• Answer: To maintain the luster and quality of your handcrafted pearl jewelry, avoid exposure to chemicals and regularly wipe with a soft cloth. Store your jewelry in a dry, cool place to prevent oxidation and damage.

11. Can I update my account information?

• Answer: Yes, you can update your personal information and contact details in your account settings. Log in to your account and visit “Personal Information” or “Account Settings” to make changes.