Return Policy

Return and Exchange Policy

At [Sellowo], we are committed to providing high-quality products and services. If you are not satisfied with your purchase, we offer return and exchange services to ensure a pleasant shopping experience. Please read the following policy carefully.

Return and Exchange Conditions

  1. Return and Exchange Timeframe

    • You can request a return or exchange within [14] days of receiving the item.
    • Requests made after [14] days from the receipt of the order will not be accepted.

  2. Product Condition

    • The item must be unused, undamaged, and in its original packaging with tags attached.
    • Sale items, custom items, or personalized items are not eligible for returns or exchanges.

  3. Return and Exchange Process

    • Please contact our customer service team at [info@sellowo.com], providing your order number and reason for return or exchange.
    • We will provide you with detailed instructions and the return address.
    • Please return the item along with its original packaging to the specified address.

  4. Return and Exchange Fees

    • Standard return and exchange shipping costs are the responsibility of the customer. Return shipping costs will be deducted from the original order amount.
    • If the return or exchange is due to a quality issue or a shipping error on our part, we will cover the shipping costs.

  5. Refund Processing

    • Once we receive the returned item and confirm it meets the return conditions, we will process the refund within [7-10] business days.
    • Refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment platform.

Return and Exchange Address

If you need to return or exchange an item, please send it to the following address:

[Sellowo]
No. 10, Luoxi South Road, Luopu Street, Panyu District, Guangzhou, Guangdong Province, Postal Code 511431, China

Special Notes

  • Please ensure the item and original packaging are well-preserved during the return process to avoid damage.
  • If you have any questions or need further assistance regarding our return and exchange policy, please feel free to contact us.

Contact Us

For any inquiries about returns or exchanges, please contact us via:

  • Email: [info@sellowo.com]
  • Business Hours: Monday to Friday, [9:00 AM] to [6:00 PM] (Beijing Time)

Thank you for your understanding and support!